Important: Before using your new virgin hair, please inspect the hair product(s) thoroughly to ensure the correct length, color, texture, and quality expected are as desired. We highly recommend that you thoroughly inspect and examine the hair without opening the bundle packages to make sure you are satisfied with the hair product(s). You have 3 days to contact us. A shipping label will be emailed to you for return. Your correct order will be re-shipped to you free of charge.
We offer exchange or refund to original payment on unused hair. You can return within 5 days after delivery date for refund, store credit, or exchange. We do not offer refund on used items. If there is an issue with your order please contact us immediately. If you changed your mind about your purchase before the order is shipped and would like to cancel order, a full refund will be issued to original form of payment. Return Shipping is paid for by buyer. We recommend that you only use a shipping provider with signature confirmation service, and insurance to protect your own hair investment, we cannot be liable for any hair the is not successfully returned by your shipping carrier.